Return Policy (see below for Instrument Return Policy):
You can purchase items from Music Factory Direct with confidence as every item we sell comes with our highest recommendation. If you are not completely satisfied or the item isn’t what you expected, just return it to us within 30 days along with sales receipt. The product must be in new condition and with its original packaging. (Opened boxes of reeds are not returnable) Please note that products which were originally sent on a trial basis are not returnable after the trial period.
Note: If your original order qualified for free shipping, you may be issued a full refund less our original shipping costs.
Instrument Return Policy:
All Music Factory Direct instruments, except special orders, are sent on a 7-Day Trial basis (Trial Period begins after instrument is received). The customer assumes full responsibility for the safe and proper care of the trial instrument. Any damaged or missing accessories will be billed to the customer's account. The customer is responsible for shipping the instrument back to us. After the Trial Period, the purchase becomes final and the instrument is not returnable.
Damage in Shipment:
Please examine your order immediately upon receipt for any damage. All instruments and accessories are examined and verified to be in perfect condition when packed. All packaging is according to the standards of the prevailing carrier. Regardless of the appearance of the carton, any instrument or accessory received in a damaged condition has occurred while in transit and must be reported at once to the carrier.
If your order was shipped via UPS or FedEx, please contact your local UPS or FedEx office immediately. They will need your name and address, along with our name and shipper ID number. This information appears on the carton label. Please retain the carton, packaging, and damaged contents for UPS inspection. UPS will make arrangements to inspect and return the merchandise to us. Then contact a service representative of Pro Winds to assist you with product replacement. All claims must be filed within 5 days after the receipt of order. Please follow the above instructions, as they are for your protection.
Ship Returns To:
Music Factory Direct
4004 Technology Drive
South Bend, IN 46628
Toll-Free: 1-888-368-7770 (USA Only)
Local Phone: 574-208-6873 (International)