FAQ

Do you Ship Worldwide?

We sure do! Simply place your order online and you will be prompted for a shipping address and method. If we need any additional information to make sure your purchase gets to you promptly, we'll contact your e-mail address right away!

Is this Cheaper than Renting from my Child’s School?

Yes it is, by far! When you rent from a school, you can sometimes pay as much as 300% more in rental fees than if you were to just buy the instrument outright. Not only that, but our prices are so low, some instruments can be purchased outright for a fraction of just one year's payment on a rental instrument!

How Much is Shipping?

We offer free ground shipping to the 48 contiguous United States on most orders over $49. For all other destinations you will be able to select your shipping options at check out. Faster shipping is available and is a simple click away at checkout.

Can I Return the Item?

Sure thing! We offer a 30 day return with full refund on most products. On instruments we offer a 7-Day Trial Period. (Does not include transit time.) Many items also come with a 1 - 5 year warranty, so please check the individual listings for details. For questions, don't hesitate to call us toll free at 1-888-368-7770 (US Only) or 574-208-6793 or e-mail sales@musicfactorydirect.com

How will I know my order is being Shipped?

We love to keep in contact with you via e-mail. Just make sure you provide us with the correct e-mail address. You will get an e-mail every step of the way; from when we receive your order, until it leaves our warehouse door!

I have a Question - what do I do?

You can e-mail our really cool and friendly staff at sales@musicfactorydirect.com; or call us toll free at, 1-888-368-7770. We go out of our way to make sure you’re happy!

Wow! Is that the Real Price - Why is it so LOW?

Yes, you got it - that is the price. We work hard to bring the best instruments and accessories to you right from the manufacturers and we pride ourselves on having the Lowest Price on the Best Quality Instruments. We guarantee you can't beat our price!

Why are some Brands Excluded from Coupon Codes and Promotions?

Some manufacturers do not allow their products to be discounted online. However, we are allowed to offer Special Deals on these times via personal contact. Contact us Toll-Free at 1-888-368-7770 or email us at sales@musicfactorydirect.com for more details.

What Type of Payment Do You Accept?

We take Visa, Master Card, American Express, Discover credit cards and payment via PayPal. We also accept money orders, personal checks and school/military Purchase Orders

What Do I Do If My Order Is Damaged?

Carefully inspect your FedEx package for visible shipping damage when you receive it. Notify FedEx immediately at 1-800-GO-FEDEX. Have your shipping label with the tracking number with you when you call. All claims must be initiated by you, the customer. Keep all original packaging, This is very important. FedEx will usually pick up the item and packaging for inspection. After contacting FedEx, please contact us so we’re aware of the situation. You can also ask for a replacement to be sent at that time. For all USPS (Postal Service) shipped items please call us toll free at 1- 888-368-7770 with any problems within 72 hours of receipt.